Closs & Hamblin Terms & Conditions

This is an important section of the website explaining the terms and conditions you are agreeing to when you use and/or shop at By placing an order, you agree to accept these terms and conditions.

These terms and conditions do not affect your statutory rights.

Terms & Conditions

  1. Website Information
    Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of England and Wales and all parties submit to the jurisdiction of the English Courts. We have tried to ensure that information provided on the website is accurate. However, we make no representation and give no warranty of any kind in respect of the information.
  2. Registration
    Please ensure that the details provided by you on registration and any other time are correct. You must be over 18 years of age to register
  3. Product Description
    The description and other information about our products on the website are only approximate and we reserve the right to make changes that do not in any way affect the quality or performance of those products. Although we do our best to make sure that the colours presented on our website are accurate, actual colours may vary. In addition, subtle colour differences and textures may not be fully appreciated on some systems due to differences in monitor adjustments.
  1. Availability of the website
    Access to the website may at times be restricted to allow for repairs and maintenance or the introduction of new facilities or services and we will ensure that full service is restored as quickly as possible.
  2. Alterations to Terms and Conditions
    C&H reserve the right to change these terms and conditions from time to time by issuing new terms and conditions on our website.
  3. Copyright
    All graphics, text and designs on this website are the copyright of Closs & Hamblin (C&H). Users are permitted to copy or print parts of this site for their own personal, non-commercial use. Use of these materials for any other purpose without C&H’s prior written consent is strictly prohibited.
  4. Product Availability
    We may withdraw any products from the website without incurring liability. All products are subject to availability. In the event that the product(s) you ordered is (are) out of stock, we will email to let you know. If we do not hear back from you, your order will be canceled and refunded in full and you will receive a further email confirmation of the order cancellation.
  5. Price and Payment
    The price you pay for the product(s) will be the price shown on our website at the time we accept your order. The price will include any applicable Value Added Tax (VAT). In addition to the cost of the product(s), you will be required to pay delivery charges as set out on the website at the time we accept your order. Payment is made by Credit/Debit Card or PayPal at the time we dispatch your order, and the methods of payment are listed on the website at the time you place your order. For made-to-measure and bespoke services payment is made at the time we accept your order. Closs & Hamblin only deem an order as being accepted when we make delivery of that item. Prior to delivery to the customer, all orders are cancellable without breaking the contract of sale, and an order confirmation is not an acceptance of the order. This does not contravene consumer rights laid out in the Sale of Goods Act 1979.
  1. Delivery and Returns
    Offering you first-class customer service is a key part of our business and this is reflected in our delivery and hassle-free returns process.
  2. Free Shipping Discount codes
    If you receive a ‘Free Shipping’ discount code for our website, please note that this excludes long items such as curtain tracks, and poles and other products that are shipped from over seas (JAB brand fabrics). You can only use free shipping codes once per customer order.

–last updated on 17th November 2023 –

10% OFF Coupon Codes!

We are happy to offer you 10% OFF your online purchase!
Simply use the code provided after signing up for our newsletter, or via email at the checkout to redeem.

*all discount codes are applicable on full-priced website products, codes cannot be used in conjunction with any other offer & exclude made to measure services.

–last updated on 9th Feb 2023 –

20% OFF Shop Sale Event

* ONLINE – the discount events are applicable on inclusive full-priced website products only, cannot be used in conjunction with any other offer & excludes made to measure services.

** IN STORE – Please check with your local store to see if they are running a similar promotion, T&Cs may differ.

– last updated 9th September 2022 –